SKILLSET

 

Project Management      

  • Providing management and leadership to enable continual business improvement
  • Internal initiatives ensuring key milestones, budgets & customer expectations are met
  • Ensuring that activities on assigned projects are co-ordinated with related projects and functional activities so delays are avoided
  • Able to effectively provide, receive, and respond positively to constructive feedback
  • Experience implementing PRINCE2 methodology over several years
  • Insurance, Banking, Gaming, Utilities, Financial Services and NHS industry experience
  • Handling and solving problems
  • Tailoring communication material to a target audience
  • Managing large IT projects and service propositions across their whole lifecycle and within a technically complex environment

Qualifications

  • Service Now Istanbul Training (2016)
  • PRINCE2 Registered Practitioner
  • AgilePM certification (currently undergoing)
  • Brooklands College (2002 – 2004) 3 A Levels: Law, Psychology, Photography
  • St John the Baptist Secondary School (1997 – 2002) 11 GCSEs: Eng Lit & Lang, Art, R.E, Maths, IT, Science, Statistics, Italian, Drama, Resistant Mats.

Software – User Proficiency

  • Service Now – Managed Service Portal
  • MS Office Word 2003/2007/2010/2016
  • MS Office Excel 2003/2007/2010/2016
  • MS Office Projects 2003/2007/2010/2016
  • MS Office Powerpoint 2003/2007/2010/2016
  • MS Office Outlook 2003/2007/2010/2016
  • MS Sharepoint 2007/2010/2013
  • TRAC Ticketing (Project Management and Bug Tracking System)
  • Salesforce
  • SAGE Accounts
  • iOS
  • Internal Systems / Intranets
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