CV

I’m a PRINCE2 Registered Practitioner who is a solutions-oriented team player and leader, with the ability to anticipate, identify and respond to changing business priorities. I’m able to communicate at all levels internally and externally, and have excellent interpersonal skills enabling me to act as a company ambassador when at client sites and stakeholder meetings.

For a decade I specialised in Information Security consultancy, and gained a wealth of experience in governance and security management. With a specific interest in Social Engineering and Phishing assessments, I’ve assisted many organisations in developing a programme of activities to deliver significant improvements to their security model.

In 2016, I decided to venture in to the ITSM world, and joined TeamUltra, a Computacenter company, who is the EMEA’s leading ServiceNow Gold Services partner.

EMPLOYMENT HISTORY

 

TEAM ULTRA  www.teamultra.net

TeamUltra, a Computacenter company, is the EMEA’s leading ServiceNow partner.

PROJECT MANAGER  October 2016 – Present

  • Managing multiple activities of recurring projects (development, configuration, deployment, training)
  • Ensuring all end to end project management activities are controlled, thus ensuring projects run to time, budget and quality
  • Faced paced environment – managing resources across multiple projects of varying complexity
  • Implementing PRINCE2 Project Management methodology
  • Creating and maintaining Project Initiation Documentation and RAID logs to manage risks and issues
  • Ensuring all projects are adhering with internal and best practice governance
  • Overseeing the project development and deployment lifecycle
  • Identifying Sales opportunities
  • Developing workflows, templates and guidance material for internal process improvement

CLINISYS GROUP  www.clinisysgroup.com

A leading provider of high performance Laboratory Information Management Systems

SERVICE PROJECT MANAGER   December 2015 – August 2016 (Fixed term contract)

Managing multiple activities (overseeing development, configuration, deployment, financial & commercial aspects) of recurring sales-based projects to NHS Trusts and Hospitals.

  • Ensuring all end to end project management activities are controlled
  • Managing multiple resources across concurrent projects of varying complexity
  • Risk, resource and stakeholder management
  • Hosting of internal and external project meetings
  • Integrating with the Product teams and owners
  • Change Management – Submission and tracking of RFCs for the internal CMDB
  • Understanding and developing clients’ long and short term strategies
  • Creating Project Initiation Documentation (resourcing, budget, deliverables, constraints)

Travel Sabbatical: May 2015 – November 2015

I took several months sabbatical to travel around South East Asia and Australia.

CORSAIRE LTD    www.corsaire.com    Length of Employment: 9 Years +

Experts at securing information systems for blue chips of all sizes, operating globally with a strong presence in the UK, UAE & Australia.

CORSAIRE: HEAD OF COMMERCIAL / PROJECT MANAGER  (March 2011 – May 2015)

Responsible for the Commercial team consisting of Business Development, Marketing and Client Management.

  • Project Management for internal initiatives – Implementing PRINCE2 Project Management methodology
  • Chairing regular Client meetings / Site visits
  • Developing workflows, processes and templates for in-house IT tools
  • Developing Marketing material for the company’s service offerings
  • Working with the Technical team to devise structured testing plans for clients
  • Commercial team recruitment and line management duties
  • Ensuring that all project requirement documentation is aligned to internal governance
  • Managing client / supplier communications throughout the project lifecycle
  • Devising and implementing internal processes
  • Chairing internal Commercial team meetings
  • Assisting in the hiring and training of cross functional teams

CORSAIRE: CLIENT MANAGER TEAM LEADER   (March 2006 – March 2011)

  • Line Managing a team of Client Managers
  • Creating proposals, attending conference calls and client meetings
  • Managing multiple IT Security projects
  • Attending client sites to provide a face to face service
  • Providing help and advice to clients using the Company’s services
  • Creating internal development and client documentation
  • Internal business initiative project management
  • Identifying opportunities for new additional consultancy services
  • Assisting in the development of client service policies and standards for the Company
  • Attending workshops with other managers to discuss potential service offerings
  • Organising regular knowledge enhancing training

SILVERFERN RESEARCH http://www.silverfern.co.uk

Silver Fern is a full service Market Research agency specialising in the pharmaceutical and healthcare sector.

RESEARCH ADMINISTRATOR (August 2004 – November 2005)

  • Organising the panel recruitment process and managing the recruitment team
  • Recruiting new doctors to assist in the research of the pharmaceutical industry
  • Conducting interviews with the panel of medical professionals

KEY SKILLS AND COMPETENCIES

Project Management Skills

  • Ensuring that activities on assigned projects are co-ordinated with related projects and functional activities
  • Able to effectively provide, receive, and respond positively to constructive feedback
  • Experience implementing PRINCE2 methodology over several years
  • Insurance, Banking, Gaming, Utilities, Financial Services and NHS industry experience
  • Handling and solving problems effectively in a timely manner
  • Tailoring communication material to a target audience
  • Managing large IT projects and service propositions across their whole lifecycle and within a technically complex environment

Areas of Knowledge/User Proficiency

  • ServiceNow Platform
  • PRINCE2
  • MS Office / Sharepoint / Projects
  • Information Security
  • Pathology Software
  • Software Development Lifecycle

Project Management Achievements

  • Multiple ServiceNow implementation projects
  • NHS software deployments (LIMS)
  • Secure Portal Project
  • Client Contact Application Creation Project
  • Internal Recruitment Process Change Initiative
  • Company rebranding

QUALIFICATIONS

  • PRINCE2 Registered Practitioner
  • ITIL Foundation
  • ServiceNow Training (Istanbul/Kingston releases)
  • Brooklands College (2002 – 2004): 3 A Levels: Law, Psychology, Photography
  • St John the Baptist (1997 – 2002) 11 GCSEs: English Literature & Language, Art, R.E, Maths, IT, Science, Statistics, Italian, Drama, Resistant Materials.
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