I’m a PRINCE2 Registered Practitioner who is a solutions-oriented team player and leader with the ability to anticipate, identify and respond to changing business priorities. I’m able to communicate at all levels internally and externally, and have excellent interpersonal skills enabling me to act as a company ambassador when at client sites or stakeholder meetings.

For the past decade I’ve specialised in Information Security consultancy, and have gained a wealth of experience in governance, verification testing, and security management outsourcing. With a specific interest in Social Engineering and Phishing assessments, I’ve assisted many organisations in developing a programme of activities to deliver a significant improvement in their ability to thwart these types of attack.

In 2016, I decided to venture in to the ITSM world, and joined TeamUltra who are the UK’s leading ServiceNow Gold Services partner. I manage customer projects for TeamUltra’s services, consultancy and integrated solutions around the ServiceNow platform.




TeamUltra is the UK’s leading ServiceNow Gold Services partner. We provide services, consultancy and integrated solutions around the ServiceNow service.

PROJECT MANAGER  October 2016 – Present

  • Ensuring all end to end project management activities are controlled, thus ensuring projects run to time, budget and quality
  • Faced paced environment – managing resources across multiple projects
  • Creating Project Definition Documentation
  • Ensuring all projects are inline with internal and best practice governance
  • Managing multiple activities of recurring sales based projects (deployment, development, configuration, training)
  • Overseeing the project development and deployment lifecycle


Leading provider of high performance Laboratory Information Management Systems

SERVICE PROJECT MANAGER   December 2015 – August 2016 (Fixed term contract)

Managing multiple activities (deployment, development, configuration, client, financial & commercial aspects) of recurring sales based projects to NHS Trusts and Hospitals.

  • Implementing PRINCE2 Project Management method
  • Faced paced environment – managing resources across multiple projects – circa 60 concurrent projects
  • Risk, resource and stakeholder management
  • Matrix team resource management across internal teams and third party vendors
  • Hosting of internal and external project meetings
  • Integrating with the Product teams and owners
  • Submission and tracking of RFCs
  • Understanding and developing client’s long and short term strategies
  • Creating Project Initiation Documentation

Travel Sabbatical: May 2015 – November 2015

I took several months sabbatical to travel around South East Asia and Australia.

CORSAIRE LTD    Length of Employment: 9 Years +

Experts at securing information systems for blue chips of all sizes, operating globally with a strong presence in the UK, UAE & Australia.


Responsible for the Commercial team consisting of Business Development, Marketing and Client Management.

  • Project Management for internal initiatives – Implementing PRINCE2 Project Management method
  • Chairing regular Client meetings / Site visits
  • Developing workflows, processes and templates for in-house IT tools
  • Developing Marketing material for the company’s service offerings
  • Working with the Technical team to devise structured testing plans for clients
  • Commercial team recruitment and line Management duties
  • Ensuring that all project requirement documentation is complete
  • Managing project communications
  • Devising and implementing internal processes – Working with IT teams to automate processes
  • Conducting Commercial team meetings
  • Assisting in the hiring and training of cross functional teams


  • Line Managing a team of Client Mangers
  • Creating proposals, attending conference calls and client meetings
  • Managing multiple IT Security projects
  • Attending client sites to provide a one-to-one service
  • Providing help and advice to clients, using the Company’s products or services
  • Creating internal development and client service documentation and guidelines
  • Internal business initiative project management
  • Identifying opportunities for new additional consultancy services
  • Assisting in the development of client service policies and standards for the Company
  • Attending workshops with other managers to discuss potential service offerings
  • Organising regular knowledge enhancing training


Silver Fern is a full service Market Research agency specialising in the pharmaceutical and healthcare sector.

RESEARCH ADMINISTRATOR (August 2004 – November 2005)

  • Organising the panel recruitment process and managing the recruitment team
  • Recruiting new doctors to assist in the research of the pharmaceutical industry
  • Conducting interviews with the panel of medical professionals


Project Management Skills

  • Ensuring that activities on assigned projects are co-ordinated with related projects and functional activities
  • Able to effectively provide, receive, and respond positively to constructive feedback
  • Experience implementing PRINCE2 methodology over several years
  • Insurance, Banking, Gaming, Utilities, Financial Services and NHS industry experience
  • Handling and solving problems
  • Tailoring communication material to a target audience
  • Managing large IT projects and service propositions across their whole lifecycle and within a technically complex environment

Areas of Knowledge/User Proficiency

  • ServiceNow
  • MS Office / Sharepoint
  • Information Security
  • Pathology Software
  • SDLC
  • Phishing / RFID Testing / Social Engineering

Project Management Achievements

  • ServiceNow Deployments
  • Multiple NHS software deployments
  • Secure Portal Project
  • Client Contact Application Creation Project
  • Internal Recruitment Process Change Initiative
  • Knowledge Management Implementation
  • Company Rebranding


  • PRINCE2 Registered Practitioner
  • ServiceNow Istanbul Training (2016)
  • AgilePM certification (currently undergoing)
  • Brooklands College (2002 – 2004): 3 A Levels: Law, Psychology, Photography
  • St John the Baptist (1997 – 2002) 11 GCSEs: Eng Lit & Lang, Art, R.E, Maths, IT, Science, Stats, Italian, Drama, Resistant Mats.